TABLE OF CONTENTS
Content
DECLARATION
APPROVAL
DEDICATION
ACKNOWLEDGEMENT iv
TABLE OF CONTENTS v
LIST OF TABLES ix
LIST OF FIGURES x
LIST OF ACRONYMS xi
ABSTRACT
CHAPTER ONE
INTRODUCTION 1
l.lBackground of the Study
1.2 Statement of the Problem 3
1.3 Objectives ofthe Study 3
1.3.1 General Objective 3
1.3.2 Specific Objectives 3
1.4 Research Questions 4
1.5 Scope ofthe Study 4
1.5.1 Content Scope 4
1.5.2 Geographical Scope 4
1.5.3 Time Scope 4
1.6 Significance of the Study 5
1.7 Conceptual framework 6
CHAPTER TWO 7
LITERATURE REVIEW 7
2.1 Introduction 7
2.2. Key Concepts 7
2.2.1 Competitive Procurement practices 7
2.2.2 Service Delivery 7
2.3 Theoretical Review 9
V
2.3.1 Efficiency Theory .9
2.3.2 Agency Theory 9
2.4 Empirical Review 10
2.4.1 Bid Placing 11
2.4.2 Evaluation Criteria 12
2.4.3 Supplier Capacity 13
2.4.4 Technology in Bidding Process 14
2.5 Related Studies 16
2.6 Summary of the Literature 17
2.7 Research Gaps 17
CHAPTER THREE 19
RESEARCH METHODOLOGY 19
3.1 Introduction 19
3.2 Research Design: 19
3.3 Target Populatiofl 19
3.4 Census Design 19
3.5 Research Instruments 19
3.6 Pilot Test 20
3.7 Data Collection Procedures 20
3.7.lValidity 20
3.7.2 Reliability 21
Table 3.1: Reliability Statistics 21
3.8 Data Processing and Analysis 21
3.9 Limitations of the Study 22
CHAPTER FOUR 23
DATA ANALYSIS, FINDINGS AND INTERPRETATIONS 23
4.1 Introduction 23
4.2 Response Rate 23
4.3 Demographic Information 23
4.3.1 Gender representation of the study subjects 23
Table 4.1: Gender representation of the study subjects 23
4.3.2 Respondents’ Highest Level of Education 24
Table 4.2: Respondents’ Highest Level of Education 24
vi
4.3.3 Duration Worked in the Current Organization 24
Table 4.3: Duration Worked in the Current Organization 24
4.4 Descriptive Statistics 25
4.4.1 Bids placing on service delivery in public hospitals 25
Table 4.4: Bids placing on service delivery in public hospitals 25
4.4.2 Evaluation criteria on service delivery in public hospitals 27
Table 4.5: Evaluation criteria on service delivery in public hospitals 27
4.4.3 Supplier Capacity on Service Delivery in Public Hospitals 28
Table 4.6: Supplier capacity on service delivery in public hospitals 28
4.4.4 Technology on Service Delivery in Public Hospitals 29
Table 4.7: Technology on service delivery in public hospitals 29
4.4.5 Service Delivery in Public Hospitals 30
Table 4.8: Service delivery in public hospitals 30
4.5 Inferential Statistics 31
4.5.lBids Placing and Service Delivery 31
Table 4.9: Bids placing and service delivery 31
4.5.2 Evaluation Criteria and Service Delivery 31
4.5.3 Suppliers Capacity and Service Delivery 32
Table 4.11: Suppliers capacity and Service Delivery 32
4.5.4 Technology and Service Delivery 32
4.6. Bids Placing and Service Delivery 33
Table 4.13: Model Summary on Bids Placing and Service Delivery 33
4.6.2 Evaluation Criteria and Service Delivery 34
15: Model Summary on Evaluation Criteria and Service Delivery 34
Table 4. 16: Anova on Evaluation Criteria and Service Delivery 34
4.6.3 Suppliers capacity and Service Delivery 35
17: Model Summary on Suppliers capacity and Service Delivery 35
Table 4.18: Anova on Suppliers capacity and Service Delivery 35
4.6.4 Technology and Service Delivery 36
Table 4.20: Anova on Technology and Service Delivery 36
4.7 Multiple Regression 37
Table 4.21: Model Summary 37
Table 4. 22: Regression Coefficients 38
VI
CHAPTER FIVE .39
SUMMARY, CONCLUSIONS AND RECOMMENDATIONS 39
5.1 Introduction 39
5.2 Summary of Major Finding 39
5.2.1 Bids placing on service delivery in public hospitals in Naguru-Uganda 39
5.2.3 Evaluation Criteria on Service Delivery 39
5.2.2 Suppliers Capacity on Service Delivery 40
5.2.4 Technology in Bidding Process on Service Delivery 40
5.2.5 Service Delivery in Public Hospital 41
5.3 Conclusions 41
5.4 Recommendations 42
REFERENCES 44
APPENDICES 5
ABSTRACT The study assessed the influence of competitive procurement practices on service delivery in public hospitals in Uganda with specific reference to Naguru government hospital. Specifically the study was guided by three objectives which included bids placing, evaluation criteria of suppliers’ capacity and technology in bidding process on service delivery in Naguru public hospital. The study adopted a census technique to incorporate all the targeted sample of 80 respondents from the hospital. A structured questionnaire was used to collect the primary data desirable for the study. Qualitative data was analyzed by use of content analysis and presented in a prose form. Quantitative data was analyzed by use of descriptive and inferential statistics through the help of Statistical Package for Social Sciences (SPSS). Results from the findings indicated that bid placing (R = 0.758), evaluation criteria (R = 0.477), supplier capacity (R = 0.478) and technology (R = 0.649) had a positive cori~elation with service delivery. Therefore, the study concluded that bid placing, evaluation criteria, supplier capacity and technology have a positive influence on service delivery. The study recommended that public hospitals should formulate more policies to emphasize on the use of competitive procurement contracting practices as it will help to reduce corruption, ensure quality and low cost as well as improve service delivery. Public hospitals should only be evaluated in terms of the criteria stipulated in the bidding documents.
